Würth Secure Logon (WSL) Token

Würth Secure Logon (WSL) Token

Contact: support@wuerth-it.com

Please return your old Token to:

Würth IT GmbH
Team GSSW
Gewerbepark Waldzimmern
Reinhold-Würth-Str. 2
74676 Niedernhall

What are the access requirements for the WürthGroup Connections (WGC)?

The following 3 things are necessary for our WGC:

1. WN-Number

2. Token (company-dependent, does not apply to employees of e.g. DE-AW KG. A token is always necessary when accessing from outside the internal company network, e.g. with your smartphone)

3. WGC authorization (does not apply to employees of e.g. DE-AW KG)

How is authorization for WGC effected?

Once you have a WN number and token, please contact wgc@wuerth.com.

Managing directors, finance managers and IT managers of the Würth Group are automatically authorized forthe information platform by virtue of their function. A request by e-mail is not necessary.

The employees of CH-Würth Switzerland, CH-Würth International, DE-Würth Germany, DE-Würth IT, DE-Würth Industrie and DE-Würth Modyf also have automatic access to the WGC.

How do I log on using my WSL-Token?

The login process differs and depends on whether you are using a Würth Secure Logon (WSL) hardware token or a software token.

The WSL token user guide describes the two procedures.

I have not yet received a password/PIN for my token.

Please send an e-mail with the subject "Activate WSL-Token" to support@wuerth-it.com.

Include your WN number in the e-mail.

You will receive all necessary information as soon as possible.

I forgot the password/PIN of my token.

Please contact support@wuerth-it.com.

Your token will be reset and you will receive all further information by e-mail.

I have not received my token yet despite confirmation email.

The processing and shipping of a hardware token can take a few days. We therefore ask you to be patient. If you still have not received a hardware token two weeks after the confirmation e-mail or shipping confirmation e-mail, please send an email to support@wuerth-it.com.

The delivery of a software token (smartphone app) takes place directly by mail.

I have lost my token. My token has been stolen.

Please send an email to support@wuerth-it.com as soon as possible so that the token can be blocked. To order a new token, please contact the managing director/person responsible for ordering in your company.

I lost my smartphone that has the token on it. My smartphone has been stolen.

Please send an e-mail to support@wuerth-it.com as soon as possible so that the token can be blocked.

A new token will be assigned to you and sent by e-mail.

I or my colleagues would like to receive a token and system access.

Please contact the managing director/person responsible for ordering in your company.

If your company administers the tokens itself, please contact your internal IT department directly.

Where do I send an old RSA token or WSL token back to?

Please send the RSA-Token to the following address:

 

Würth IT GmbH
Team GSSW
Gewerbepark Waldzimmern
Würth Straße 2
74676 Niedernhall

Logging in with my token is not working. I am not sure what the problem is.

To eliminate frequent sources of error, please take the following steps:

  • First, clear the browser cache and delete temporary files in your browser.
  • Restart your computer and try to log on to the system.
  • If possible, try logging on using other available browsers (e.g. Firefox, Chrome, ...).

If these measures do not solve the problem, please send an email to support@wuerth-it.com, describing the problem in greater detail:

  • Which web address have you used for logging on?
  • Does an error message appear? If yes, please send us a screenshot.
  • When does the error message appear? Before or after entering the user name / password?
  • Which user name do you use?
  • If using an RSA token: What is the serial number of your RSA token? You can find the number on the back of the RSA token below the barcode or in the app.
​ ​